Shipping / Delivery Policy

Dhaba99 Cafe & Kitchen – Shipping / Delivery Policy

At Dhaba99 Cafe & Kitchen, we strive to deliver fresh and high-quality food to our customers. This Shipping/Delivery Policy explains how we process and deliver online orders placed through our website or partner platforms.
1. Service Areas
We currently deliver orders within [Insert Service Area/City]. Delivery availability may vary depending on location, order size, and time of day. If your address is outside our delivery zone, you may still place an order for pickup.
2. Delivery Timelines
Orders are typically delivered within [30–60 minutes] depending on location, traffic, and order size. Delivery times are estimates and not guaranteed, especially during peak hours, bad weather, or unforeseen events. Customers will be notified of any unusual delays.
3. Shipping / Delivery Charges
A standard delivery fee may apply depending on distance and location. Any applicable delivery charges will be displayed before checkout. From time to time, we may offer free delivery promotions.
4. Order Pickup
Customers can choose self-pickup at our restaurant location during operating hours. Pickup orders must be collected within the notified time to maintain food quality.
5. Packaging & Handling
All food is carefully packed to preserve freshness, taste, and hygiene. We are not responsible for food quality issues caused by delayed pickup, reheating, or improper storage after delivery.
6. Incorrect or Failed Delivery
If the delivery address provided is incorrect or incomplete, delivery may be delayed or canceled. If the customer is unavailable at the delivery location, our team will attempt to contact them. Failing that, the order may be considered canceled without refund.
7. Returns & Refunds
Due to the nature of fresh food, we do not accept returns once an order is delivered. Refunds or replacements may be provided in case of: Wrong items delivered Non-delivery due to our error Refund requests must be made within [X hours] of receiving the order by contacting us at [Insert Contact Info].
8. Third-Party Delivery Partners
In some cases, we may use trusted third-party delivery services (e.g., Swiggy, Zomato, UberEats). Deliveries via such platforms will be subject to their own terms, policies, and delivery timelines.
9. Contact Us
For any questions about delivery or shipping, please contact:
📍 Dhaba99 Cafe & Kitchen
📧 [Your Official Email]
📞 [Your Contact Number]